Stakeholders

There are four stakeholders involving in the traffic congestion at 36 classic streets are as follows:
(i) The People’s Committee of Hanoi: concerns the adverse impacts of traffic congestion to the socio-economic development as well as air quality;
(ii) The manufacturers and resellers of car and motorbike: concern the profit of selling vehicles; (iii) International agreements: involve the obligation of Vietnam government;
(iv) The businessmen in 36 Classic Streets: there are many kinds of businesses such as: souvenir shops, restaurants, hotels, private hospitals …etc. They concern the negative impact of traffic congestion to their daily business.

Potential conflicts.
(i) Car and motorbike manufacturers and resellers and People’s Committee of Hanoi: if any policies implementation affects to the profit of their business, then the likely opposition from these stakeholders is relatively high. They might build a coalition to protest against the local government. And, of course, the Hanoi government does not want to get trouble with this group because they are the important tax payers.

(ii) The People’s Committee of Hanoi and the businessmen in 36 Classic Streets: If any future policies employed to address congestion issue and indirectly affect to the daily operation of these businesses. So the more likely the opposition from this group is relatively high.

(iii) The pressure from international agreements. In one aspect, the international agreements have helped Vietnam to bring overseas vehicles to meet the domestic demand. But in another aspect, the international agreements have not allowed Vietnam Government to intervene in the market e.g. impose high tax on overseas vehicles. So the Hanoi government should consider these aspects prior to policy implementation in response to the congestion issue, because the likelihood that Hanoi government will violate international agreements is substantially high.


Solving potential conflicts between stakeholders

Even though, there are many ways to solve these potential conflicts, all of them should be managed well to avoid the potential tension caused by those stakeholders. Perhaps, the most suitable way is to find a harmonized solution which does not affect to the benefits of stakeholders but still effectively and efficiently address the traffic congestion problem at 36 classic streets area. Therefore, the criteria of that harmonized solution should include these factors: (i) do not violate the international agreements; (ii) do not affect to the daily business of retailers at 36 classic streets as well as car and motorbike manufacturers and resellers; (iii) improve the air quality at Hanoi capital.